Hi
I’m slowly getting going with my new store, and was a little stumped by the “Return Policy”. Firstly, I’m not sure where it comes into play, and seconfly I wondered if anyone could share what they felt was a fair policy.
Thanks
Andrew
Just been going through and found this thread.
Hi Andrew!
The first thing to make sure it complies to is local laws. In the UK I have to offer 7 days return where I have to refund the order and postage but I don’t have to pay for the postage back. (The shipping bit is always confusing but with that deal I never get a complaint and its only happened with one order).
Usually I then say for up to 1 year after is fair for the type of products I sell. It all depends on what it is they’ve ordered and what the issue is. If its something which is clearly my fault I usually just replace the order. If it doesn’t look like mine then I ask them to post it back, if there is a fault I then refund them the PNP and either the order or replace the product.
If the issue is clearly the customers fault (such as every single pin having a bridge on!) then it will not be replaced.
Hope this helps.
- Ryan
Great, thanks Ryan - that helps!