Can customer reviews be changed?


#1

A customer ordered one of my products and was sent a link to download instructions and user guide (pdf) the very same day the order was placed and shipped.

The customer did not even bother to read the email here on Tindie and left a negative review, stating that no instructions were sent.

Can the customer edit the negative review?

Also,

It is impossible to contact the customer in “MY Messages” on Tindie.
Why is this? Seems like Tindie is making it unnecessarily difficult for sellers.


#2

Hello,

Thanks for your post. I’m sorry to hear about the trouble.

Customer’s are able to update or remove reviews at a later date.

In regards to messaging, it is not possible to message buyers directly through “My Messages”, but an email is provided on the order that you can use to contact them.

Many buyers checkout without registering or logging in, so we provide an email as opposed to a direct messaging option to help make sure the message gets to them.

If you have any further questions, please feel free to message us at hello@tindie.com

Best,
Tindie Team