A customer ordered one of my products and was sent a link to download instructions and user guide (pdf) the very same day the order was placed and shipped.
The customer did not even bother to read the email here on Tindie and left a negative review, stating that no instructions were sent.
Can the customer edit the negative review?
It is impossible to contact the customer in “MY Messages” on Tindie.
Why is this? Seems like Tindie is making it unnecessarily difficult for sellers.