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  2. Log in to your account to access your bookings.
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  • Refund Requests: If you are eligible for a refund, you can contact Air Canada customer service to initiate the process.
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  • Car Rental and Cruise Booking Help: Air Canada also provides assistance with car rentals and cruise reservations.

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Apart from phone and chat, you can also reach Air Canada through:

1. Social Media Support

Air Canada is active on social media platforms like Twitter and Facebook. You can send them a direct message regarding your concern, and their support team will respond.

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If your issue is not urgent, you can send an email to Air Canada’s support team. They usually respond within 24-48 hours.

3. Help Center and FAQ

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Tips for a Smooth Customer Service Experience

  1. Have Your Booking Details Ready: When calling or chatting with Air Canada, have your itinerary number and account details available.
  2. Be Clear and Concise: Clearly explain your issue to the customer support representative for faster resolution.
  3. Call During Off-Peak Hours: If you want to avoid long hold times, try calling early in the morning or late at night.
  4. Use Live Chat for Quick Assistance: If your query is not urgent, Air Canada’s live chat is a great alternative.

Frequently Asked Questions (FAQs)

1. Is Air Canada customer service available 24/7?

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Refund processing times vary based on the airline, hotel, or service provider. Generally, it takes 7-10 business days for refunds to reflect in your account.

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Air Canada doesn’t offer a direct email address, but you can submit inquiries through their Help Center by selecting your issue and using the online form. They will respond via email within a few business days.

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