Is your Canon printer showing offline ＋1—801—878—6858 when you try to print? This is a common issue for both Windows and Mac users. The good news is that it’s usually fixable in a few simple steps. Whether your Canon printer is connected via Wi-Fi or USB, this guide will help you bring it back online.
Why Is My Canon Printer Offline?
When your Canon printer displays Offline ＋1—801—878—6858” status, it means your computer is unable to communicate with the printer. This can be caused by:
- Network connectivity issues
- Incorrect printer settings
- Outdated or corrupted drivers
- The printer being turned off or in sleep mode
- Changes to your Wi-Fi or router
Identifying the root cause is essential to resolving the issue quickly.
How to Fix Canon Printer Offline Error: Step-by-Step
Follow these steps to bring your Canon printer back online:
1. Check Power and Connection
- Make sure the printer is powered on.
- Confirm that it’s connected to the same Wi-Fi network as your computer.
- If using USB, ensure the cable is securely connected.
Pro Tip: Restart your Canon printer and your router to refresh the connection.
2. Set Canon as Default Printer (Windows)
On Windows, your printer might not be set as the default device:
- Go to Settings > Devices > Printers & Scanners
- Click on your Canon printer, then select Manage
- Click Set as default
Make sure the correct Canon model is selected.
3. Remove “Use Printer Offline” Mode (Windows)
Sometimes this option is accidentally enabled:
- Open Control Panel > Devices and Printers
- Right-click your Canon printer and choose See what’s printing
- Click Printer in the top menu
- Uncheck Use Printer Offline
Your Canon printer should now switch to “Online” status.
4. Reset Printing System (Mac)
For Mac users:
- Go to System Preferences > Printers & Scanners
- Right-click (or Control + click) in the printer list
- Select Reset printing system
- Re-add your Canon printer
This clears out old connections and reinstalls the printer cleanly.
5. Reconnect Your Canon Printer to Wi-Fi
If you recently changed routers or passwords, your printer may no longer be connected to the network.
For Canon PIXMA and similar models:
- Use the Wi-Fi setup wizard from the printer’s display panel
- Select your SSID and enter the Wi-Fi password
- Wait for confirmation that the connection is successful
If needed, for model-specific wireless setup instructions.
6. Update or Reinstall Canon Printer Drivers
Outdated or corrupted drivers often cause connectivity issues.
- Visit the official Canon support page
- Enter your printer model
- Download and install the latest drivers for your operating system
After installation, restart your computer and try printing again.
Extra Tips to Avoid Future Canon Printer Offline Errors
- Keep your printer firmware and drivers up to date
- Disable sleep mode if your printer goes offline frequently
- Ensure your firewall or antivirus isn’t blocking the printer
- Always connect to a 2.4GHz network (many Canon printers don’t support 5GHz)
When to Contact Canon Support
If your Canon printer is still offline after trying all steps:
- Contact Canon Customer Support +1-801-878-6858
- Use live chat, email, or phone support
- Have your printer model number and serial number ready
Final Thoughts
Seeing your Canon printer offline doesn’t mean it’s broken—it usually means there’s a simple communication issue between the printer and your computer or network. With the step-by-step solutions above, you should be able to fix the problem quickly and get back to printing.