To update everyone on our thoughts on this, we will be changing our policy on it in the new year. 3 things we know we will be doing
Splitting orders into 2 types:
- Short turn (ships within x days)
- Long turn (would be longer than x days)
(( Still need to figure out how we’ll make this distinction ))
We’ll also add:
- Vacation mode (finally!) that will put your store in a temporary state unavailable for orders
By adding Vacation Mode, I’m leaning towards making the turn around 7 days or shorter as we’ll have the tools to ensure if a product is for sell, it should be shippable. The better experience each customer has, the higher chance they tell their friends. Every order that takes a long time to ship, is a lost customer. They are frustrated and I can totally understand why. Ultimately that hurts every seller - not just Tindie or the seller that takes forever to ship.
2 other things I’m wondering -
Show the number of days it takes a seller to ship (even if longer than 2 days). Right now we only show if 2 days or shorter. If we show it takes a seller longer, then my guess is that would incentivize them to ship quicker.
Include the # of days it takes to ship in product placement algorithm. Meaning, the quicker you ship, it will directly impact how high we show your products in search/sort/categories.