I have to say, this is deeply disappointing and unprofessional.
You have to assume that people may depend on being able to disburse their money in a timely fashion. It may not presently be the case that anyone makes their living off Tindie, but if you want that to ever be the case, you have to act as if it is so.
What should have happened is something like this:
- Inform sellers ahead of time that there will be a transitional period during which disbursements won’t work, and give people a chance to make a disbursement ahead of time (or just pay everyone out automatically!)
Disable the disbursement button and let people know why and for how long.
- Re-enable it after the transition and let people know disbursements are now available again.
Instead, this was handled in probably the worst and least confidence inspiring way possible: with absolutely no communication, and with disbursements simply failing (and in a manner that appears to lose sellers’ money, too).
I’m extremely disappointed.